Shipping andreturns

Shipping

Every order ships free, anywhere in the United States. There is no minimum order, no surcharge for a large flag, and no shipping line added at checkout. The price beside the flag is the price you pay.

Flags ship direct from Eder Flag in Oak Creek, Wisconsin. An order leaves the mill in 1 to 3 business days, and most arrive 5 to 7 days after that, so a week and a half door to door is normal. You are charged when you place the order, and we email the tracking number the day it ships.

If you need it for a particular day, say so when you order and we will tell you honestly whether it can be met before you pay. If anything is going to run late we will write to you and you can cancel for a full refund.

We ship to the fifty states. For Alaska, Hawaii and the territories, and for anything going outside the country, ring us first and we will quote the freight before you commit.

Returns

You have 10 days from delivery. Tell us inside that window and send the flag back unused, in the bag it came in, with the tag still on it. Ring (667) 231-9065 or reply to your order email and we will send you the address.

Return postage is $7.95, and we take it off the refund rather than asking you to pay it separately. A $55.30 flag returned comes back to you as $47.35. The refund goes to the card you paid with, once the flag is back with us and checked.

A flag that has been flown cannot be returned. This is not a technicality. A single day on a pole marks a flag and it can never be sold as new again. So open the bag, hold it up, check it against the pole, and run it up only when you are sure. If you are unsure of the size, ask us before you order — we would rather answer the question than take the flag back.

Damaged, or the wrong thing in the parcel

That is not a return and you are not out of pocket. Send us a photograph within 10 days and we replace it. There is no $7.95 charge, and in most cases you do not send the original back at all.

Made to order

Anything sewn to your own design — a custom flag, a logo, lettering — is made for you and cannot be returned unless we got it wrong against the artwork you approved. We will say so plainly at the time of the order, not afterwards.

Flagpoles

This page covers flags. A flagpole is a freight item and an installed flagpole is a job rather than a purchase, so both are handled on the quote and are not returned through this policy. Ask us and we will set it out before you commit.